I was passed to 2nd level and they worked trying to activate the printer as well. I have contacted HP support, and we attempted to install the software to no avail. Plus, I now have the full feature software working for scanning which I prefer to the HP Smart or Windows Store Scan have been unable to install the software of my officejet pro 8610 on 3 of my windows 10 laptops. Running the installation program in Windows 7 compatibility mode dis the trick. I uninstalled and attempted to reinstall allways getting an error that that the printer couldn't be installed on the network. Thanks! My HP Officejet Pro 8610 software suddenly disappeared on Windows 10. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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